Membership Terms & Conditions (Updated!)

Below are Updated Terms & Conditions for New Membership which will be effective from 6 JULY 2020 onward.

  1. The TONGS CARD Membership (Programme) is proprietary to Tong’s Departmental Store Sdn Bhd (Company) where acceptance of any person(s) to the Programme shall be subject to the approval of the Company and once accepted by the Company, participation by any such person (Member) in the Programme shall be subject to the terms and conditions contained herein. The Programme is only accepted at Company branded supermarket (Supermarket) situated in Malaysia or the participating merchants that registered with the Company.
  2. In order to become a Member, the applicant must agree to the terms and conditions. The Company reserves the right to make amendments or variations to the terms and conditions from time to time.
  3. Participation in the Membership Programme is open to all citizens and non-residents aged 18 years old and above.
  4. The application fee is RM10 for 1 year new membership and the renewal fee is RM10 for 1 year membership.
  5. The point will be awarded for every transaction of RM1 (exclusive of tax) to 1 loyalty point. Members must spend minimum RM1 and above on qualifying purchase in a single transaction.
  6. Once the Card is credited the loyalty Points corresponding to the Qualifying Purchase, a transaction receipt prepared by the cashier at the checkout counter shall be issued to the Member. Such transaction receipt shall be conclusive record of the Qualifying Purchases made.
  7. Back dated receipts are not valid for Tongs Point accumulation.
  8. The following items are not included in the points’ calculation:
    • Purchase of Tong’s Gift Voucher
    • Tailor Service
    • Rebate Voucher
    • Purchase from Tong’s Promotion Fair, which held at Wisma Merdeka Ground Floor Hall
  9. The loyalty Points awarded and credited to the Card cannot be transferred or assigned to another Card or any other card issued by or on behalf of the Company or combined or aggregated with the loyalty Points of such Card or card or otherwise dealt with except in accordance with this Agreement. The loyalty Points have no cash or monetary value.
  10. Member must present their TONGS CARD to cashier before every transaction. Failure to do so will result no points will be awarded for the amount spent.
  11. Members who do not pay the renewal fees or made qualifying transaction and collect any loyalty points for 12 months will be removed from the Programme and all points and unused rewards or Vouchers will be deleted. Members will need to reapply for new membership should they wish to rejoin the programme.
  12. Points accumulated will expire in the event that member does not make any Qualifying Purchase and earn any points within twelve (12) months from the date the last points were awarded. In such event, the card will be cancelled and accumulated points will be forfeited at the discretion of the Company and without notice to Member.
  13. Tongs Point earned valid for 1 year commencing from the date of issue. For example, Points earned in Year 1 will expire on 1 January of Year 2.
  14. Redemption of voucher shall be made with the identification card of verification.
  15. Member who has redeemed his/her points for any rewards, i.e., vouchers, merchant products or services, is not eligible for refund or cancellation from the Company.
  16. The member is responsible to examine, immediately upon receipt, the Rewards for any defects or damage, whether in its packaging or otherwise, and to verify the contents of the Rewards. Where the Reward or its packaging is found to be damaged or defective or that the contents therein is incomplete/damage, the Rewards be immediately returned the Rewards to the Customer Service at the Supermarket.
  17. Company reserves the right to reject any request for the replacement of faulty or damaged Rewards should be Member fail to return the same in the manner and within the time period set out as stated above.
  18. It is the Members’ responsibility to notify the TONGS CARD management of any changes of personal particulars, lost or damaged card. A fee of RM10 is chargeable for replacement lost or damaged card.
  19. The member agree that the Personal Data may be used by Company for the purposes below.
    • To associate the Card to the Member and to update information (if required);
    • To process the application by the Member for related services;
    • Management, operation and maintenance of Member’s account, system including audit and exercising the rights of the Company under the terms and conditions;
    • Designing new or improving existing services provided by Company, our subsidiaries, associates and affiliates;
    • Communication by Company to Member;
    • Investigation of complaints, suspected suspicious transaction and research for service improvement;
    • Prevention or detection of crime or fraud; and
    • Disclosure as required by law, rules, regulations, codes or guidelines.
  20. Members deemed to have subscribed to the marketing mailing list upon registered as a ‘Member’ and the Company will send or deliver the marketing information and relevant updates (“Newsletter(s)”) via push notification, SMS, electronic direct mail (e-DM) and/or direct mail (DM).
  21. The Member may terminate his/her membership anytime by giving notice in writing to the Company. However, there will be no refund of points collected in any form for termination of membership.
  22. Any abuse or fraud with respect to The Points under the Programme or redemption of Rewards will result in the cancellation of the Member’s participation in the Programme, cancellation of the Card and revocation of The Points or return of redeemed Rewards (or its reasonable compensation thereto).
  23. The Company reserves the right to restrict, suspend, or change the features and benefits of the membership programme, including the terms and conditions from time to time without prior notice or assigning any reasons.
  24. Company shall not be liable for any loss of accumulated The Points or loss or damage suffered as a result of any defect or error in any machines or inability to retrieve any information or data from the computer system.
  25. Company shall not be liable howsoever for any errors, delays, loss or damage, which may be directly or indirectly due to breakdown, failure of machinery or the processor; or industry dispute, war, act of God, system failure and anything outside the control of the Company.
  26. Company shall not be liable for any loss or damage suffered by the Member due to the following reasons: a. Any failure by the Reward supplier to abide by the terms and conditions on which it has agreed to provide the Reward; b. Any statement, communication or implication arising from any revocation, suspension or restriction of the use of the Card; and c. Any failure or omission to notify the Member of any changes in the terms and conditions of this Agreement, Rewards Guide, participating companies, Qualifying Purchase and The Points awarded for Qualifying Purchase.

Thank you for your continuous support to Tong’s Departmental Store!